Quality Dynamics Consultancy Sdn Bhd presents
Professional Personal Assistants, Secretaries & Administrators
(by Mr. Cheong Kwai Fong )
objectivesAt the end of the programme, participants will be able to:
• Have a better understanding of the roles and duties of an
Executive Secretary/Personal Assistant.
• Understand the corporate vision, mission and core values.
• Develop and maintain high self-esteem.
• Enhance communication skills
• Manage time and stress effectively
• Make important corporate decision.
program content1. The vision, mission and core values
- understand the importance of corporate culture
- work towards these values
2. Emotional Intelligence
- Principles of emotional intelligence
- Emotions Vs. Moods
3. Understanding your personality style
- Personality traits
- Strengths and weaknesses
4. Maintaining and Replenishing your Energy
- The magic of enthusiasm
- Recharge your energy
5. Stay Focus
- The power of Concentration
- Do one thing at a time
6. Stress Management
- What is Stress?
- Signs and symptoms of stress
- Managing Stress
- 3 Types of communication
- 4 Integrated Skills in Communication
- Communication Process
- Listening Skills
8. Time Management
- What is Time?
- 3 Types of time
- Time wasters
- Effective time management
9. Respond to criticism and empathy
- Head and heart response
- View criticism as opportunities for improvement
- Understanding without emotional involvement
10. Effective Problem Solving Methods
- Definition of a problem
- Hard data and soft data
- Methods in problem solving
11. Be a Professional
- 10 ways to be a professional persuader
- Maintaining self-esteem
Course methods include a combination of lectures, group discussions, presentation, video-tape viewings and reviews and role-play.
who must attendPersonal Assistants, Secretaries and Administrators who are involved in the day-to-day operations.
investment fee / early bird by 14/03/2017
Standard: RM 1,495.00 Nett / RM1,395.00 Nett per participant
Group discount: RM1,395.00 Nett / RM1,295.00 Nett per participant for a minimum of 2 participants from the same company
(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts, & Certificate of Completion)
registration & payment
PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME
Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.
All registration MUST be accompanied with PAYMENT.
Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:
QUALITY DYNAMICS CONSULTANCY SDN BHD
No. 343, Block A, Kelana Centre Point, No.3 Jalan SS7/19,
Kelana Jaya, 47301 Petaling Jaya,
Tel : 03-78054587 / 03-78044196
E-mail: [email protected]
( Wani/ Thang )
PSMB Reg: 620717-P
(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)