Quality Dynamics Consultancy Sdn Bhd presents

Apr 25 - 26, 2017 (9am - 5pm) at Holiday Inn Kuala Lumpur Glenmarie

Developing Key Performance Indicators (KPIs) for Organisational Excellence

(by Mr. Ahmad Nasar Johari )


On completion of the course, participants will be able to:

     - Gain an understanding of Business Performance Measures (BPM)
     - Explore the risks and challenges associated with BPM
     - Discuss the roadblocks associated with BPM adoption
     - Examine the various steps involved in the BPM framework
     - Learn the role of metrics, KPIs, and performance measurement.
     - Discuss the real-world application of BPM concepts,
        methodologies, and best practices
     - Establish and agree on a common set of action orientated,
        operational KPIs which focus upon aligning performance
        with organizational objectives.
     - Promote a consistent definition and common measurement language.

program content


1.  Opening and Introduction

2.  Business Performance Measures : An Overview
       -  Definition, Concept and Importance

3.  Performance Management & Strategic Management Principles
       -  Performance management processes.
       -  Efficiency vs Effectiveness

        Group discussion – Organizational Assessment.
          -  Understanding the needs of stakeholder and analysing
              the internal resources and capabilities of the organisation

4.  Generating and selecting strategic options
       - Formulating and implementing organisational strategy
       - Feedback & review of the strategy map
        Group Discussion – Formulating and Developing Strategic Imperatives.


5.  Performance management and effective KPI identification
       - Types of performance measures
       -  KPIs - Why use KPIs?
       -  Designing Good KPIs
       - Seven characteristics of KPIs

6.  KPI – The Process
       - Developing ‘Driver’ KPIs
       - Characteristics of winning KPIs
       - Lead and lag indicators 

       Group Discussion – Lead & Lag Indicators
         - Developing the strategic Map

7.  Performance Managing
       -  Establishing the Project teams
       -  Track the achievement of KPI
       -  Report the achievement of KPI
       -  Improve the achievement of KPI
       -  Linking of KPI Achievement to Performance Appraisal
       -  How KPIs can drive behavourial changes.

     Group Discussion - Tracking of KPIs and exploring tracking mechanisms


Emphasis is given to real-world applications through participation and inputs from the participants. Through this approach participants would be able to relate and observe the learned principles with actual working exposures. It is hoped that principles learned will be reinforced, and eventually increases the retention level to accommodate a better transfer of learning at the workplace.

Therefore, other than the usual trainer presentation, the programme utilises participative training techniques, which include group discussion, self-assessment exercises, lectures, and case studies.

who must attend

Executives, managers and for those who would benefit from having the material tailored to their specific work / environment.

(Participants are encouraged to bring along their own notebook/laptop)


investment fee / early bird by 11/04/2017

Standard: RM 1,495.00 Nett / RM1,395.00 Nett per participant

Group discount: RM1,395.00 Nett / RM 1,295.00 Nett per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts,  & Certificate of Completion)

registration & payment


Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)


MR. AHMAD NASAR JOHARI graduated from Western Michigan University, USA - Masters of Science in Operations Research (1997) and University Malaya in B.Econ.Hons (1982).

Nasar has more than 25 years of post-graduate working experience which includes 4 years (2003-2006) as Operations Training Manager with the British American Tobacco (M) Berhad, 6 years (1998-2003) as TQM Manager in Texchem Group of Companies and more than 15 years (1983-1998) with Malaysia Productivity Corporation as trainer, coordinator and consultant. Currently he is fulltime into providing training and consultancy in the areas of management development especially in the areas of productivity and quality improvement.

He had attended various overseas training programs related to productivity and quality in Singapore, Japan, Korea, Dhaka, & Philippines. 

Whilst he was working as Operations Training Manager in British American Tobacco (M) Berhad his core areas were Productivity & Quality improvement projects where he was responsible to guide while implementing improvement projects systematically in order to achieve Cost Savings in the Operation System of the business. This was in line with the organization’s strategies i.e to stay competitive locally and globally. Additionally, his main assignment was to also assist the management in developing and creating the roles and responsibilities of change agents in identifying and carrying out strategies of change effectively in meeting the organizational goals and objectives.

He also had extensive experience as a trainer, coordinator, and consultant while attached with Malaysian Productivity Corporation. He started as a trainer in Management and Development program, and later progressed into the area of Productivity & Quality initiatives such as; Quality Management Excellence Awards-QMEA, Shop floor Management Programs Super 5S Engineering, Kaizen Application, Waste Management System, Visual Management Control and Innovative & Creative Circle.

Currently, he is actively conducting training programs as mentioned above and his clients are from the private and public organizations. He is also involved in consulting activities and these will depend on the needs of the clients. He seeks to offer high quality services, ensures higher productivity and adding value to the client company.