Quality Dynamics Consultancy Sdn Bhd presents

Aug 17 - 18, 2017 (9am - 5pm) at Holiday Inn Kuala Lumpur Glenmarie

Professional Excellence for Secretaries, Personal Assistants & Administrators

(by Mr. Cheong Kwai Fong )

objectives

  - Learn how to avoid last – minute assignments that make you  
     feel frustrated;
  - Understand what your manager really means;
  - Learn new skills;
  - Open your mind-set;
  - Help you progress towards the goal of professional excellence.

program content

DOING YOUR JOB VS. DOING A  PROFESSIONAL JOB
   - It is Your Choice
   - Your Attitude Towards Being a Secretary
   - What is an Office?

YOUR ROLE AS OFFICE MANAGER 
   - Rating Tasks and Setting Priorities
   - Every Day You are a Time Manager 
   - Grouping Similar Activities for Greater Efficiency 
   - Long- Range Office Planning
   - Myths About Time
   - Steps to Improve your Decision Making
   - Rate your Decision Making
   - Decision Making Checklist
   - The Problem of Work Overload

YOUR ATTITUDE: THE KEY TO SUCCESS  WITH PEOPLE
   - Attitude Adjustment Scale
   - Relationship in the Workplace
   - Understanding Your Personality: Assertiveness  
      and Receptiveness
   - Building a Network
   - Resolving Conflict
   - Relationship with your Manager

SETTING OBJECTIVES
   - The role of objectives
   - Kinds of objectives
   - Setting of objectives
   - Management by objectives
   - Translating ideas into action

SPECIAL CONCERN FOR SECRETARIES
   - Ethics in the workplace
   - Understanding office politics
   - Coaching and counseling

THE FINISHING TOUCH
   - Looking Professional
   - Nonverbal Communication 
   - Personal Habits

ACTION PLAN FOR SUCCESS
   - Checklist 
   - Identifying Strengths and Weaknesses
   - Your Personal Action Plan

methodology

An interactive approach involving lectures, case studies, self-assessment, questions and answers, simulations and games would be adopted.

who must attend

Secretaries, Personal Assistants, Executive Assistants, Administrative Assistants.

investment fee / early bird by 03/08/2017

Standard: RM 1,495.00 Nett / RM1,395.00 Nett per participant

Group discount: RM1,395.00 Nett / RM1,295.00 Nett per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts,  & Certificate of Completion)

registration & payment


PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - MR. CHEONG KWAI FONG

Cheong Kwai Fong is a management trainer by profession.  He obtained his Diploma in Management from the Malaysian Institute of Management (MIM) and graduated with a Master in Management Degree from the Asian Institute of Management (AIM), Philippines in 1983.  In early 1995 he successfully completed and received the Certificate in the Teaching of English as a Second Language from the Language Teaching Institute, (RELC), Singapore.  In 2004, he has been certified as an accredited administrator for Myers Briggs Type Indicator (MBTI) programme. He also attended several short courses in the field of public speaking, personal development, management and motivation in Singapore, Japan and the United States of America.

His previous job include various sales and marketing position in Asia Motor (KL) Sdn Bhd., Cycle & Carriage (M) Sdn Bhd and Jones Lang Wootton.  He has acquired more than 25 years experience in sales and marketing in the automobile, property and trading and retailing industry.

He taught part-time at Tunku Abdul Rahman College from the year 1983 to 1990 and at the Malaysian Institute of Management from 1990 to 2007.  Currently, he is a part-time Course Facilitator with the   Universiti Malaya (MU), Institute Bank-bank Malaysia (IBBM), Malaysian Insurance Institute (MII) and Universiti Tunku Abdul Rahman (UTAR), Kolej Tunku Abdul Rahman (KTAR).

Over the last 28 years he has conducted several public and in-house programmes with many well-established companies including Genting Bhd., Proton Group of companies, UMW-Toyota Sdn Bhd.,  Tan Chong Industries Equipment Sdn Bhd., Kedai Telekom, Telekom Malaysia Bhd., Matsushita Electric Compnay, Maxi Communications, Great Eastern Life Insurance Bhd., Kurnia Insurance,  Intel, Robert Bosch, Hitachi, B. Braun, Jusco Superstores, Carrefour, Maybank Group of Companies, Telekom Malaysia Bhd., Intan, T A Furniture Industries, Old Town White Café, Subang Jaya Medical Centre., Prince Hotel, Astro,  Bayer Health Care,  Merck Sharp & Dohme (IA) Corp., New Zealand Milk Sdn Bhd.,  Astro, PNB, Niro Ceramic.