Quality Dynamics Consultancy Sdn Bhd presents

Sep 06 - 07, 2017 (9am - 5pm) at Holiday Inn Kuala Lumpur Glenmarie

ICC Training

(by Mr. Tan Por Sing )


At the end of the program, you will be able to:
1.   To be able to Initiate and Complete ICC Project
2.   To be able to apply 7QC Tools in completing ICC Project
3.   To be able to systematically apply PDCA Cycle correctly for ICC Project
4.   To be able to integrate PDCA Cycle and the 7 QC Tools in ICC Project
5.   To be able to understand Roles & Responsibilities in ICC project

program content

1.   Course Opening & Introduction

2.   Introduction to ICC
        -  What is ICC?
        -  Benefits and Objectives of ICC
        -  Operation of ICC

3.   Role & Responsibilities of ICC
        -  Member
        -  Leader
        -  Facilitator

4.   QC Tools – Concepts and Applications
        -  The 7 QC Tools
              -  Check sheet, Cause-effect diagram
              -  Pareto diagram, Graphs & charts
              -  Histogram, Stratification, Scatter Diagram
        -  The New QC Tools
              -  Affinity Diagram, Relation Diagram, Tree    
              -  Diagram, Matrix, Matrix Data Analysis,   
              -  PDPC and Arrow Diagram 

     Group Work: “QC Tools Construction, Application and Analysis”

5.   The Plan-Do-Check Act Cycle
        -  Plan
        Problem Identification
        Problem Identification & Selection
        Root Cause Analysis
        Proposed Solution
        -  Do
           Implement Proposed Solution
        -  Check
           Compare results
        -  Action
     Group Work: “Integration of PDCA Cycle and QC Tools in  ICC Project”

6.   Construction, Interpretation and Application of Popular 7 QC Tools 
        -  Check Sheet
        -  Cause-Effect Diagram
        -  Pareto Diagram
        -  Graphs & Charts
        -  Histogram
        -  Scatter Diagram
        -  Control Charts

     Group Work: “Construction and Interpretation of selected popular QC Tools
7.   Multimedia Presentation of a Successful ICC Project
        -  Power point presentation of a completed ICC project

8.   Questions and Answers

9.   Course Evaluation and Closing


Power Point Presentation, Discussions, Group Work, Exercises, Question and Answer Sessions.

who must attend

Potential and New ICC Members, Leaders, Facilitators and Quality Improvement Project Practitioner.

investment fee / early bird by 24/08/2017

Standard: RM 1,495.00 Nett / RM 1,395.00 Nett per participant

Group discount: RM 1,395.00 Nett / RM 1,295.00 Nett per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts,  & Certificate of Completion)

registration & payment


Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)


Chief Consultant and Trainer of Quality Dynamics Consultancy Sdn Bhd, Mr. Tan has more than 20 years experience as a trainer and consultant in the area of Quality and Productivity Improvement.  Mr. Tan also has many years of hands-on experience managing production, maintenance and service operation.

 Mr. Tan has extensive experience in the Training and Implementation of Operational and Improvement Techniques such as TQM, QCC, QC Tools, SPC, ISO 9000, 5S, Work Study, Kaizen Techniques, Filing & Record Management, Store & Inventory Management and many others.  


Mr. Tan client's list in training and consultancy works include multi-nationals and local companies like Saudi Iron & Steel Company in Saudi Arabia, Western Digital, Freescale, Samsung, PNB, Perodua, Panasonic, Acidchem International, Sime Darby, Petron Malaysia Refining & Marketing, Dyson Manufacturing, Prince Court Medical Centre, Rahim & Co., TNB, Petronas Gas, Bumi Armada,  MMHE, Indah Water, Litrak, Institute Technology Perak, NAM Institute for the Empowerment of Women (NIEW).


Mr. Tan obtained his BSc. in Mechanical Engineering from the Strathclyde University, Scotland and MSc. (with Distinction) in Manufacturing Systems Engineering from the Warwick University, England.  Mr Tan also received extensive professional trainings and also presented many papers in Japan, Australia, The Netherlands, India, Taiwan, The Philippines, Thailand, Singapore and also locally. He is a life member of Association for Overseas Technical Scholarship (Japan).


A qualified ISO 9000 Quality Management Systems and EMS auditor and consultant, Mr Tan had attended and passed the IRCA registered auditing quality system course (lead auditor training course) and he also attended and passed EARA approved advanced EMS auditing course for quality personnel.


Mr. Tan has been judging quality improvement projects like QCC/ICC/QIT for various multinational and national organization and companies like PNB National Innovations and Quality Convention, Rapid KL ICC Convention, and was also a Chief Judge in MPC National and Regional QCC Conventions.  He also judged MAMPU National QCC Convention,


Mr. Tan represented Malaysia as a National Quality Management Award Expert in the National Quality Management Awards Round-Table Conference at Japan Productivity Center (JPC), Tokyo, which was sponsored by the Asian Productivity Organization (APO). Mr. Tan was a Lead Auditor of the Technical Audit Team in the yearly Prime Minister Quality Award and Quality Management Excellence Award for over 10 years. 


Mr. Tan also holds an internationally recognized blue-card as a practitioner in Methods-Time Measurement technique from the United Kingdom M-TM Association. 


Mr. Tan is proficient in both English and Bahasa Malaysia.