Quality Dynamics Consultancy Sdn Bhd presents

Sep 14 - 15, 2017 (9am - 5pm) at Holiday Inn Kuala Lumpur Glenmarie

Interpersonal Communication Skills

(by Mr. Vincent Hor )

objectives

At the end of the course, participants will be able to:

      •    Communicate more effectively with different types of people.
      •    Build strong relationships with peers and clients.
      •    Be professional in handling difficult situations.
      •    Increase your confidence and have fun while learning at this workshop.

program content

1.  Speaking with Ease
      -    How To Speak To Anyone, Anywhere, Anytime
      -    4 Essentials Steps in Striking a Good Conversation

2.  Winning Negotiation Tactics
      -    Top 10 Reasons to Become A Better Negotiator
      -    Mastering The Negotiation Process
      -    Successful Selling with The 5 Great Rules

3.  Master the art of handling verbal criticism
      -    The H.E.A.T. Method
      -    The F.F.F. Method
      -    Excellent Customer Service

4.  Successful coaching your peers or subordinates
      -    Mentoring Process in Organisations
      -    Maximising Mentor/Coach’s skills
      -    Harvesting from Mentee’s Expertise

5.  “G.L.O.V.E.” technique presentation
      -    Professional Presentation technique
      -    Core Areas of Gestures, Language, Organisation, Vocal,
             method

6.  How to assert yourself effectively
      -    Mental and Physical benefits of being Assertive
      -    Addressing an Issue & Skills for Asking Questions
      -    Strategies to Overcome Resistance to Requests

methodology

Lectures, group discussion, project presentations, debriefing.

who must attend

All professionals striving for better results through more effective presentation
and communication skills should attend this workshop.

investment fee / early bird by 31/08/2017

Standard: RM 1,495.00 nett / RM1,395.00 nett per participant

Group discount: RM1,395.00 nett / RM 1,295.00 nett per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts,  & Certificate of Completion)

registration & payment


PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - MR. VINCENT HOR

Vincent Hor holds the Institute of Chartered Secretaries and Administrators (I.C.S.A. UK) professional qualification and was a world book prize recipient in the ‘Organisational Behaviour’ paper. He is a Fellow member (FCIS) of The Malaysian Institute of Chartered Secretary and Administrators (MAICSA).  He also graduated with a Diploma in Commerce (Business Management) from Tunku Abdul Rahman College, Kuala Lumpur and holds a Certificate in Tax Management (Distinction) under a HRDF Prolus course.

His other professional memberships include M.I.M. Associate, MMID, LIAM, PIAM and NAMLIFA. He is also the President of Team De` Professionals (GEL), specialising in wealth planning and risk management. Currently, he serves in the Conference Organising Committee (COC) of MAICSA, organizing MAICSA Annual Conference for corporate directors, senior management executives, entrepreneurs and company secretaries.

Vincent is a Registered Trainer with Pembangunan Sumber Manusia Berhad. He is also a FIRO-B ® Accredited Trainer, ie specializing in personality & relationships psycho-instrument in “Inclusion – Control – Affection”, which is ideal for building team compatibility, personal development and coaching.

Vincent was also a recipient of the MIM-Tun Razak Youth Leadership Award (TRYLA) in 1994.

Vincent has vast experience in providing services in the field of taxation, corporate secretarial, business financial planning, management services, and communication training. Now he is engaged by companies to provide in-house and public training in Communication & Presentation skills, Leadership Enrichment, Management Development, Creative thinking & Taxation. To-date he has trained more than 8,300 professionals, directors, entrepreneurs, executives and students. He also lectures part-time at Kolej Tunku Abdul Rahman (TARC) on the subject Corporate Law & Governance.

Vincent has conducted various types of soft skills training to companies and institutions of higher learning. He was an invited speaker at Ministry of International Trade and Industry (MITI) Hari Kualiti 2007 attended by 200 MITI officials and employees

Vincent is an accomplished speaker and has won many Toastmasters International speech contests at clubs, areas, divisions and District level. He received the highest Toastmasters International award ie the Distinguished Toastmaster (DTM) in 2006. Currently, he is the Division W Governor (2010/2011) serving 21 Clubs with more than 530 members in Klang Valley. His passion, sincerity and conviction in public speaking have touched many people’s life. He believes that effective communication begins from the heart. “When we communicate, we enrich people’s life, one at a time.“