Quality Dynamics Consultancy Sdn Bhd presents

Sep 28 - 29, 2017 (9am - 5pm) at Melia Hotel, Kuala Lumpur

English Business Communication Skills for Support Staff (Melia Hotel, KL)

(by Mr. Cyril Pagadala )


At the end of the programme, participants are able to:
-   Develop self-confidence in speaking English in a work environment
-   Develop confidence in speaking to insiders and outsiders   
-   Speak / converse in simple understandable standard Business English
-   Use English in a variety of situations at the workplace

program content

Practical Workshop Sessions on the following scenarios:
1)  Basic sentence construction (note: for warming up)
        (a)   Subject, verb, object;
        (b)   Simple present, past and future tenses  
2)   Introducing oneself and others
3)   Describing people, places and things (with quality, quantity and time)
4)   Asking for, giving and confirmation information (with quality, quantity and time)
5)   Making requests and offerings
6)   Expressing thanks and apologies
7)   Reporting what people say or think (with quality,quantity and time)
8)   Making and receiving telephone calls
9)   Carrying Out a Casual Conversation


The programme is delivered through Presentations, workshops, discussions, exercises, role-plays.    

who must attend

All Support Staff

investment fee / early bird by 14/09/2017

Standard: RM 1,495.00 Nett / RM1,395.00 Nett per participant

Group discount: RM1,395.00 Nett / RM1,295.00 Nett per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts,  & Certificate of Completion)

registration & payment


Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)


Mr. Cyril has a BA (English) and MA (Human Resource Management). He is a PSMB Approved Trainer in Business English and Business Communication for the PSMB Unemployed Graduate Training Scheme. He is also a PSMB Certified Trainer for Corporate Programmes (PSMB/ TTT 0217)

Besides other programmes, he teaches and facilitates English, Business English, Letter & Report Writing, Business Communication, Communicative Business English and Grammar to locals and foreigners.

He has taught English and business communication to local and foreign students particularly from Malaysia, China, Nepal, India, Indonesia, Bangladesh, Pakistan. And Uzbekistan

He has trained and facilitated Business English, Business Communication, Letter & Report Writing and related programmes for fresh graduates under the PSMB approved Unemployed Graduate Training Scheme.

He has taught English and business communication to corporate participants      

Due to his real hands-on work experience in senior management, he understands the importance and the special needs of organizations in English and business communication on the one hand. On the other hand he also understands the weaknesses, limitations and challenges of employees in this area that lead to a very generous communication gap between management, employee and the customer.

Cyril bridges this very generous communication gap through interesting hands-on workplace related activities that participants find very practical and relevant; and most of all: easy to understand.

He has trained organizations such as ASTRO, Tenaga National Berhad (TNB), Hotel Singgahsana, Bosch,  Kementerian Rumah dan Kerajaan Tempatan, PERODUA, Proton Sdn Bhd, Bumi Armada Navigation Sdn Bhd, Swedish Motor Assemblies, Visionary Solutions, Majorhub Distributors, Golden Screen Cinemas, GVS Technology, RMG Technology, Aerocom Technology, Jasa Kita Engineering, Mecomb (Malaysia), KJM Aluminum Can Sdn Bhd, Pantai Medivest, Jallcon (M) Sdn Bhd, Edaran Digital System Sdn Bhd, Public Bank, Sime Engineering, University Islam Antarabangsa employees, University Malaysia Terengganu, Genting Sanyen, Fisher Manufacturing, ACA Pacific Media Broadcasting, Zamraans, Perodua, etc.