Quality Dynamics Consultancy Sdn Bhd presents

Dec 14 - 15, 2017 (9am - 5pm) at Holiday Inn Kuala Lumpur Glenmarie

Managing Misconduct & Poor Performance at Workplace

(by Mr. Tan Hock Ghee )

objectives

At the end of the programme participants are able to:

(1)     Understand the importance of having a proper set of rules and regulations
(2)     Identify the important major and minor misconduct categories
(3)     Understand how a minor misconduct can become a major one
(4)     Handle termination and non-confirmation of probationers
(5)     Understand the objectives and principles of evaluating the performance
          of employees
(6)     Understand evaluators’ roles in performance evaluation
(7)     Understand problems in evaluation and learn strategies needed to address it
(8)     Learn guidelines on preparing and conducting performance
         evaluation meetings
(9)     Conduct the performance assessment exercise in a consistent, thorough,
          fair and precise manner
(10)    Handle termination due to poor performance of permanent employees
(11)    Handle termination due to misconduct and indiscipline
(12)    Avoid the costly mistakes made by others in poorly handled cases of
          termination that ended up in the Industrial Courts
(13)    Know the relevant laws relating to handling of misconduct, conducting
          a Domestic Inquiry and termination of employment.

program content

(1)    Rules and Regulations
        •  Basic Principles in Rules, Importance of Rules and regulations
        •  Principles in drawing up rules and regulations
        •  Major and Minor Misconducts

(2)    Types of Misconduct
        •  Malingering
        •  Tardiness
        •  Poor or inefficient job performance
        •  Absence without approval
        •  Absence before or after PH
        •  Absence from the workplace 
        •  Excessive MC
        •  Disobedience
        •  Insubordination  

(3)    Counselling
        •  What is counselling?
        •  Importance of counselling
        •  Do’s and don’ts in counselling
        •  Who should counsel?
        •  Qualities of a good counsellor
        •  Steps in counselling
        •  How to counsel
        •  Follow-up counselling 

(4)    Disciplinary Action
        •  Delivering verbal warnings: do’s and don’ts
        •  Preparing Written Warning Letters: do’s and don’ts
        •  Preparing suspension letters: do’s and don’ts
        •  Suspension before and after Domestic Inquiry

(5)    Conducing the Domestic Inquiry
        •  The process of the Inquiry
        •  Starting and ending the Inquiry
        •  Roles of chairman and panel members
        •  Roles of prosecutor, witnesses and accused
        •  Common pitfalls

(6)    Definition of Performance Evaluation
        •  Achieving predetermined performance standards or goals
        •  Assessing Performance:  Planning, Tracking & Review
        •  Factors in Evaluating Performance
        •  Dimensions of the job
        •  Dimensions of the employee and his performance
        •  Achieving targets and improve working environment

(7)    Role of Assessors
        •  Interpret job factors and standards uniformly
        •  Completely familiar with the evaluation methods used
        •  Avoiding problems in evaluation
        •  Carryout evaluation fairly and objectively

(8)    Problems in Evaluation
        •  Discrepancy in interpreting meaning of job factors
        •  Halo Effect
        •  Bias
        •  Central Tendency
        •  Leniency/Strictness
        •  Theory of Recency

(9)    Positive and Negative Consequences of Evaluation
        •  Increased self-esteem and motivation to perform
        •  Valuable communication takes place
        •  Organizational goals are clarified better
        •  False and misleading data maybe created
        •  Large amount of time maybe wasted
        •  Performance motivation maybe lowered

(10)   Performance Evaluation Requirements
        •  Measurable results
        •  Effectively manage performance process

(11)   Managing the Poor Performer(s)
        •  Standards of performance and conduct
        •  Identify areas for improvement/change
        •  Provide guidance
        •  Set deadline
        •  Review performance
        •  Progress Discipline
        •  Immediate Discipline

methodology

The module includes numerous individual and group exercises, self-assessments and practice that make the training come alive and ensure participants translate the principles into personal action plans.

who must attend

This workshop is a must for all leaders, managers, leaders and supervisors, any level of employees who have subordinates who wants to learn how to take their team to the next level.

investment fee / early bird by 30/11/2017

Standard: RM 1,495.00 Nett / RM 1,395.00 Nett per participant

Group discount: RM 1,395.00 Nett / RM 1,295.00 Nett per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts,  & Certificate of Completion)

registration & payment


PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - MR. TAN HOCK GHEE

Mr. Tan Hock Ghee’s last position before going fulltime consulting and Training was Human Resource Director at Berjaya Times Square Hotel & Convention Centre (2009-2010).  He joined Titan Chemicals Bhd in January 2006, as the Vice President of Human Resources & Administration.  He has over 30 years of experience with the government and private sector and specializes in Human Resources Development and Talent Management. Prior to joining Titan Chemicals in 2006, Mr. Tan was the General Manager - Human Resources & Administration (Hexagon Holdings Bhd), Executive Director – Organizational Development (PT. AraraAbadi, Indonesia), General Manager - Human Resource & Administration (Dataprep Holdings Bhd), Senior Manager – Human Resource Development (Samsung Electronics Group Malaysia). He was also the Training Coordinator for Sarawak Timber Industry Development Corporation (STIDC) in Plywood Manufacturing in the following years of 1992-1994. Worked at the Ministry of Education Malaysia in the Technical & Vocational Education Division as Assistant Director (Electrical/Electronic Engineering) since 1985-1991 and as its Chief Instructor from 1974-1982.

Mr. Tan graduated with a Diploma in Electrical Engineering (Communication) from University of Technology Malaysia (1974), Mechanics in Radio & TV Servicing at The Central Training Institute (CTI - Bombay, India), Bachelor of Science Technical Education (1983) and Master of Science Industrial Education (1984) from the University Wisconsin-Stout, Wisconsin, USA. Trained (1990) as “Occupational Analyst” at the renowned “The Holland College” in Prince Edward Island, Canada sponsored by the Canadian International Development Agency (CIDA).

He is proficient in both English and Bahasa Malaysia.