Quality Dynamics Consultancy Sdn Bhd presents
Conducting An Effective Interviewing Skills
(by Mr. Tan Hock Ghee )
objectives
program content
1. The Importance of Hiring the Right People• The cost of hiring errors
2. Why Behavioural Interviewing?
• From the applicant’s point of view
• From a team leader/manager’s point of view
• From a human resource perspective
• What the research tells us about better interviewing
3. Before the Interview
• Gather the pieces for the pattern: conduct a Job Analysis
• Recognize critical incidents
• Identify competencies and performance dimensions
• Develop job descriptions
• Prepare neutral job applications
4. Forming the Interview Questions
• Identifying the pattern
• Writing the questions
• Developing the response you are looking for
5. Consistent Resume Screening
• Defensible
• Efficient
6. Developing an Interview Format
• Develop rapport
• Structure the Interview Process
• Gather predictive information
• Sell your organization
• Gain a commitment
• Conclude the Interview
7. Ethical and Legal Issues
8. Interviewing Techniques
• Create a comfortable atmosphere
• Ask open questions and probe answers
• Use active listening skills
• Pause, clarify, summarize
• Record applicant responses
9. Interviewer Errors to Watch Out For
• Leniency/stringency
• Error of central tendency
• Halo/horns effect
• Talking too much
10. Rating Interviews
• Rating errors and how to avoid them
• Valuing and scoring candidate responses
11. Testing
• Performance based assessments
• Other tests
12. Reference Checks
• A reference check format
• Alternatives to a formal reference check
13. Conductive Practice Interviews
14. Final Review
methodology
who must attend
investment fee / early bird by 25/04/2018
Standard: RM 1,595.00 nett / RM1,495.00 nett per participant
Group discount: RM 1,495.00 nett / RM 1,395.00 nett per participant for a minimum of 2 participants from the same company
(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts, & Certificate of Completion) |
registration & payment
PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME
Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.
All registration MUST be accompanied with PAYMENT.
Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:
QUALITY DYNAMICS CONSULTANCY SDN BHD
No. 343, Block A, Kelana Centre Point, No.3 Jalan SS7/19,
Kelana Jaya, 47301 Petaling Jaya,
Selangor, Malaysia.
Tel : 03-78054587 / 03-78044196
Fax: 03-78054514
E-mail:
training@qdc.com.my
(
Wani/ Thang )
PSMB Reg: 620717-P
(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)
COURSE FACILITATOR - MR. TAN HOCK GHEE
Mr. Tan Hock Ghee’s last position before going fulltime consulting and Training was Human Resource Director at Berjaya Times Square Hotel & Convention Centre (2009-2010). He joined Titan Chemicals Bhd in January 2006, as the Vice President of Human Resources & Administration. He has over 30 years of experience with the government and private sector and specializes in Human Resources Development and Talent Management. Prior to joining Titan Chemicals in 2006, Mr. Tan was the General Manager - Human Resources & Administration (Hexagon Holdings Bhd), Executive Director – Organizational Development (PT. AraraAbadi, Indonesia), General Manager - Human Resource & Administration (Dataprep Holdings Bhd), Senior Manager – Human Resource Development (Samsung Electronics Group Malaysia). He was also the Training Coordinator for Sarawak Timber Industry Development Corporation (STIDC) in Plywood Manufacturing in the following years of 1992-1994. Worked at the Ministry of Education Malaysia in the Technical & Vocational Education Division as Assistant Director (Electrical/Electronic Engineering) since 1985-1991 and as its Chief Instructor from 1974-1982.
Mr. Tan graduated with a Diploma in Electrical Engineering (Communication) from University of Technology Malaysia (1974), Mechanics in Radio & TV Servicing at The Central Training Institute (CTI - Bombay, India), Bachelor of Science Technical Education (1983) and Master of Science Industrial Education (1984) from the University Wisconsin-Stout, Wisconsin, USA. Trained (1990) as “Occupational Analyst” at the renowned “The Holland College” in Prince Edward Island, Canada sponsored by the Canadian International Development Agency (CIDA).
He is proficient in both English and Bahasa Malaysia.