Quality Dynamics Consultancy Sdn Bhd presents

Aug 28 - 29, 2018 (9am - 5pm) at Holiday Inn Kuala Lumpur Glenmarie

Business Problem Solving Skills at Workplace

(by Mr. Brien Lee Meng Siong )


By the end of this program, participants are expected to…
1.   Appreciate the application of business problem solving skills to
      benefit them at work.
2.   Be aware of common thinking traps and causes that often cloud judgements
      and be a barrier to effective problem solving.
3.   Learn to clarify the objectives and identify root causes of problems in their
      problem solving efforts.
4.   Appreciate the biology of their stress and emotions so they can manage these
      to be more successful at solving problems.
5.   Be able to objectively analyse a situation from multiple angles using
      the 6 Thinking Hats.
6.   Be able to conduct a simple stakeholder analysis regarding the situation.
7.   Know the correct way to do brainstorming, SCAMPER, Design Thinking
      and other creativity techniques to generate options and solutions.
8.   Know how to use the SWOT analysis to make good decisions.
9.   Know how to use the Eisenhower Prioritization principles to help
      prioritize decisions.
10. Know what to consider from Management’s perspective when putting in a
      recommendation to Management.

program content

Morning Session
1.   An Overview Of The Program
        •  Introduction to the Program
        •  Fill Out Pre-Program Assessment Form (Level 2 Kirkpatrick Assessment)
        •  What do you want from this workshop?
        •  Introduction to Business Problem Solving

2.   The Problem Solving Mindset
        •  How to have the right mindset for problem solving at work
        •  Barriers that can block you – recognize the common thinking
           traps you will face
        •  The circle of Influence and Control – Identifying which level to work on

3.   Emotions, Stress And Problem Solving
        •  How emotions affect your thinking
        •  The biology of emotions
        •  Bio-Feedback Machine demonstration
        •  How to manage your emotions using practical EQ techniques to
           solve problems

Afternoon Session
4.   Analysing The Problem From All Angles
        •  Identifying your problem solving objectives
        •  Identifying the root cause of the problem with Fishbone
           Diagram and 5 Whys
        •  The benefits of being able to appreciate multiple perspectives
        •  What is the 6 Thinking Hats and why use it?
        •  How to use the Six Thinking Hats for analysing problem situations

5.   Analysing The Stakeholders Involved
        •  How stakeholders affect your problem situation and are affected
           by you and your solutions in return
        •  How to do a simple stakeholder analysis
        •  Strategies for engaging and influencing stakeholders to get
           buy-in and support

Morning Session
6.   Review Of Day 1 Lesson

7.   Solution Generating Strategies
        •  Thinking Qualities for Problem Solving
        •  4 Strategies To Think Outside The Box

8.   Idea Generation Techniques: Correct Brainstorming
        •  The correct way to brainstorm
        •  How to apply in Problem Solving

9.   Idea Generation Techniques: SCAMPER Technique
        •  How to use SCAMPER
        •  How to apply in Problem Solving

10.  Idea Generation Techniques: Design Thinking
        •  Design Thinking Principles
        •  How to apply in problem solving

11.  Solutions Assessment With SWOT Analysis
        •  Take ACTION! What to do with the results of your Problem
           Solving process
        •  Applying the SWOT Analysis

Afternoon Session
12.  Prioritizing Your Solutions
        •  The need to prioritize your solutions
        •  The Eisenhower Principle for prioritization
        •  The Pareto Principle for prioritization

13.  Getting Management Buy-in To Your Solutions
        •  What do Management often consider
        •  How to talk the language of Management

14.  Review and Post-Workshop Skills Application
        •  Review of lessons and Q&A
        •  Program Evaluation (Level 3 Kirkpatrick Evaluation)

15.  Post-Program Assessment & Closing
        •  Post Program Assessment (Level 2 Kirkpatrick Evaluation)
        •  Program Evaluation (Level 1 Kirkpatrick Evaluation)


This program uses Adult Learning approaches. This includes minimal lectures, use of multimedia aids such as videos and music, demonstrations, case studies, group discussions, presentations, learning games, self-evaluations and self-reflections. Examples, Case Studies and Mini-Projects will be adjusted accordingly

who must attend

This program is designed for Executives, Senior Executives, Team Leaders, Supervisors. This can be customized for Manager level participants as needed.

investment fee / early bird by 14/08/2018

Standard: RM 1,595.00 nett / RM1,495.00 nett per participant

Group discount: RM1,495.00 nett / RM1,395.00 Nett per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts,  & Certificate of Completion)

registration & payment


Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)


Brien Lee Meng Siong believes that continuous learning enriches lives and enhances a company’s bottom line. A Masters holder with 12 years of working experience, including eight years in management and senior management in international organizations.

He has direct experience in on-the-ground operational work as well as higher level strategic planning and management.   Key positions he has successfully managed were a national tiger conservation programme and a Knowledge Management Initiative for WWF-Malaysia. He also served as Project Manager for United Nations Development Programme.

Brien is a certified NLP Master Practitioner and a HRDF Certified Trainer (Human Resources Development Fund, Ministry of Human Resources Malaysia).   Brien believes that everyone deserves to be happy. And a critical key to this is the ability to communicate elegantly and with impact. Therefore, he specializes in the field of inter-personal communications, teaching people how to get the results they want in both their professional and personal lives elegantly and impactfully.

He is fluent in both English and Bahasa Malaysia