Quality Dynamics Consultancy Sdn Bhd presents

Sep 19 - 20, 2018 (9am - 5pm) at Holiday Inn Kuala Lumpur Glenmarie

Successful Credit Management & Effective Debt Collection Techniques

(by Mr. Thye Foot Leong )


This practical program aims to assist credit and financial executives to strategise
credit policy, conduct accurate credit evaluation and risk analysis, and monitoring
of debts whilst allowing the company to generate more business volume.

program content

Module 1 – Introduction

-  Cash Flows and its relevance to the survival and stability of a
    business Cash Flow Cycle
-  Impact of Debtors on the Profitability and Liquidity of a Business
-  Opportunity Cost of Extending Credit
-  Various Type of Business Entities and debtors
-  Significance of Separate Legal Entity on Credit Control and Debt Recovery
-  Why Companies Fail and Early Warning Signs

Module 2 – Fundamentals of an Effective Credit Management Policy

-  Financing Policy and costs of Financing
-  Setting  Credit Policy – factors, requirements and Considerations
-  Establishing Terms of Sales
-  Attributes of Effective Credit Management Policy
-  Determining Credit Period and Credit Limit
-  Sensitivity of sales to increases in Credit Period
-  Credit Rating of Customers
-  Discount Policy
-  Checklist of a Credit Management Manual

Module 3 – Corporate Risk Evaluation and Assessment

-  Identifying Business Risks and Financial Risks
-  Functions of Credit Management / Credit Manager
-  Basic Sources of Credit Information
-  Understanding the 7 C’s of Credit Evaluation
-  Financial  Evaluation and Risk Analysis – Credit Worthiness
-  Using the Credit Scoring System
-  Setting Effective Credit Rules and Standards
-  How to assess New and Existing Accounts

Module 4 – Managing Credit Control Effectively

-  Establishing Credit Management Objectives
-  Setting Collection Targets and Measurement Tools
-  Scheduling Debtors Meeting and Collection Techniques
-  Negotiations to reduce Overdue for Improved Sales Volume
-  Using Various Reports to Monitor Collection Status
-  Identifying signals of default from accounts, business and environment

Module 5 – Formulating Successful Collection Strategies for Faster
                    Debt Recovery

-  Effect of Overdue accounts on Profit and Cash Flow
-  Setting Collection Policy
-  Basic Rules of Collection Policy and Standards
-  Stages of Collection Procedures
-  Effective Collection Letters, Fax, Email and  Telephone Calls
-  Identifying payment delaying tactics
-  Detection and Fraud Prevention
-  Avoiding Credit Fraud
-  Evaluating Credit Control Performance
-  Use of other Motivation tools for Improved Collection
-  Post mortem of Bad Debts Cases – What went wrong?

Module 6 – Various Options on Debt Recovery

-  Managing Accounts Receivables Effectively
-  Identifying Bad Debts Cases
-  Causes of Poor Quality Debts
-  Decision to Write Off or Recover
-  Appraisal methods of Recovery Potential
-  Use of psychological threats and ‘pressure’ tactics
-  Outsourcing debt collection to Professional Agencies
-  Negotiation for Settlement
-  Pitfalls to Avoid in Debts Recovery
-  Legal Processes in Debt Recovery
-  Predicting Bankruptcy with “ Z – Score “


A compilation of valuable information, case studies and reading materials will be presented to all registered delegates.


who must attend

Credit Control Managers and Executives, Credit Controllers and Officers, Accounts Executives, Accountants, Internal Control Officers, Administration Executives, Sales and Marketing Managers and all those who are interested in effective credit management and debt collection tools & techniques.

investment fee / early bird by 05/09/2018

Standard: RM 1,595.00 nett / RM1,495.00 nett per participant

Group discount: RM1,495.00 nett / RM 1,395.00 nett per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts,  & Certificate of Completion)

registration & payment


Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)


Mr. Thye Foot Leong, is a member of the Malaysia Institute of Accountant. He qualified as a professional member of the Association of Chartered Certified Accountants (UK) in 1979.  After graduation, he worked in a professional audit firm for three years.  He has been engaged as a Senior Group Financial Controller and Deputy Chief Finance Officer in a Public Listed Company with KLSE for the last twenty years.  His scopes of responsibilities include Budgeting, Management Accounting, and Financial Management and Reporting, Corporate Finance, Corporate Planning, Strategic Management Business Processes and Control. He is also very well versed in the local business environment as the result of his broad background and exposure in Finance Management and Treasury.

He is also a member of the Havard Business School Alumni Club of Malaysia, and Malaysia Institute of Management. As a Certified Financial Planner, he is also a member of the Financial Planning Association of Malaysia and had been a past committee member of its PJ Chapter. He is also a Fellow Member of the Certified Public Accountants of Australia.

Mr. Thye is a past member and serves in several Committees/ Directorships of Rotary Club of Metro Kuala Lumpur.  He was the past president of ITC Toastmasters Club, Past Area Governor, Past Assistant Division Governor (Marketing), Past Assistant Division Governor (Education & Training), and Past Division Governor of the Pan-Southeast Asia Toastmasters District 51.

Mr Thye has trained personnel from various disciplines and industries including Reliance Pacific Group of Companies, Kumpulan Jetson Group of Companies, Allianz Life Insurance, ABB Malaysia, Marco Corporation, Satang Jaya Group of Companies, Peremba Construction,Malaysia Milk,IGC-Industrial Galvanizers Corporation,Motibina ,Gas  Malaysia,Morgan Carbon, Malayan Banking Berhad,  ABN Amro Bank, F&NCC Beverages, Draeger Safety Asia ,Ban Seng Lee Industries, Sinclair Knight Merz,CIMB ,JVC Video Malaysia, Printelligence  ,Multimedia Development Corporation, Siemens Malaysia, Unza Overseas Ltd, Schneder Electric Industries, Nikko Hotel, Coronade Hotel, Great Eastern Life Assurance Bhd, Mitsui OSK Lines, Delima Oil Products, Triways Travel Network, Century Total Logistics, Revertex ( Malaysia ) ,Perennial Lube-Tech, Golden Hope Research Centre, Malaysia Airports Bhd, BIMB Securities Sdn Bhd, UKM Kesihatran, Sapura Industrial Bhd, Neville-Clarke(M) , SOSMA Sdn, Bank Industri & Teknologi Malaysia, Boustead Group of Companies, Mofaz Group of Companies, Sinwah Industries Berhad, Guiness Anchor Berhad, Hong Leong Industries Group of Companies, etc.