Quality Dynamics Consultancy Sdn Bhd presents

Nov 27 - 28, 2018 (9am - 5pm) at Holiday Inn Kuala Lumpur Glenmarie

Professional Personal Assistants, Secretaries & Administrators

(by Mr. Cheong Kwai Fong )

objectives

At the end of the programme, participants will be able to:

•    Have a better understanding of the roles and duties of an
      Executive Secretary/Personal Assistant.
•    Understand the corporate vision, mission and core values.
•    Develop and maintain high self-esteem.
•    Enhance communication skills
•    Manage time and stress effectively
•    Make important corporate decision.

program content

1.  The vision, mission and core values
      -    understand the importance of corporate culture
      -    work towards these values
  
2.  Emotional Intelligence
      -    Principles of emotional intelligence
      -    Emotions Vs. Moods

3.  Understanding your personality style
      -    Personality traits
      -    Strengths and weaknesses

4.  Maintaining and Replenishing your Energy
      -    The magic of enthusiasm
      -    Recharge your energy

5.  Stay Focus
      -    The power of Concentration
      -    Do one thing at a time

6.  Stress Management
      -    What is Stress?
      -    Signs and symptoms of stress
      -    Managing Stress

7.  Communication
      -    3 Types of communication
      -    4 Integrated Skills in Communication
      -    Communication Process
      -    Listening Skills

8.  Time Management
      -    What is Time?
      -    3 Types of time
      -    Time wasters
      -    Effective time management

9.  Respond to criticism and empathy
      -    Head and heart response
      -    View criticism as opportunities for improvement
      -    Understanding without emotional involvement

10. Effective Problem Solving Methods
      -    Definition of a problem
      -    Hard data and soft data
      -    Methods in problem solving

11. Be a Professional
      -    10 ways to be a professional persuader
      -    Maintaining self-esteem

methodology

Course methods include a combination of lectures, group discussions, presentation, video-tape viewings and reviews and role-play.


who must attend

Personal Assistants, Secretaries and Administrators who are involved in the day-to-day operations.

investment fee / early bird by 13/11/2018

Standard: RM 1,595.00 nett / RM1,495.00 nett per participant

Group discount: RM1,495.00 nett / RM1,395.00 Nett per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts,  & Certificate of Completion)

registration & payment


PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - MR. CHEONG KWAI FONG

Cheong Kwai Fong is a management trainer by profession.  He obtained his Diploma in Management from the Malaysian Institute of Management (MIM) and graduated with a Master in Management Degree from the Asian Institute of Management (AIM), Philippines in 1983.  In early 1995 he successfully completed and received the Certificate in the Teaching of English as a Second Language from the Language Teaching Institute, (RELC), Singapore.  In 2004, he has been certified as an accredited administrator for Myers Briggs Type Indicator (MBTI) programme. He also attended several short courses in the field of public speaking, personal development, management and motivation in Singapore, Japan and the United States of America.

His previous job include various sales and marketing position in Asia Motor (KL) Sdn Bhd., Cycle & Carriage (M) Sdn Bhd and Jones Lang Wootton.  He has acquired more than 25 years experience in sales and marketing in the automobile, property and trading and retailing industry.

He taught part-time at Tunku Abdul Rahman College from the year 1983 to 1990 and at the Malaysian Institute of Management from 1990 to 2007.  Currently, he is a part-time Course Facilitator with the   Universiti Malaya (MU), Institute Bank-bank Malaysia (IBBM), Malaysian Insurance Institute (MII) and Universiti Tunku Abdul Rahman (UTAR), Kolej Tunku Abdul Rahman (KTAR).

Over the last 28 years he has conducted several public and in-house programmes with many well-established companies including Genting Bhd., Proton Group of companies, UMW-Toyota Sdn Bhd.,  Tan Chong Industries Equipment Sdn Bhd., Kedai Telekom, Telekom Malaysia Bhd., Matsushita Electric Compnay, Maxi Communications, Great Eastern Life Insurance Bhd., Kurnia Insurance,  Intel, Robert Bosch, Hitachi, B. Braun, Jusco Superstores, Carrefour, Maybank Group of Companies, Telekom Malaysia Bhd., Intan, T A Furniture Industries, Old Town White Café, Subang Jaya Medical Centre., Prince Hotel, Astro,  Bayer Health Care,  Merck Sharp & Dohme (IA) Corp., New Zealand Milk Sdn Bhd.,  Astro, PNB, Niro Ceramic.