Quality Dynamics Consultancy Sdn Bhd presents

Mar 27, 2019 (9am - 5pm) at Holiday Inn Kuala Lumpur Glenmarie

Corporate Image & Telephone Etiquette

(by Ms. Hamidah Hashim )

objectives

At the end of the programme, participants will be able to:

1.  Project a confident personality and a professional appearance
2.  Shape the organisation’s character through high ethical standards
3.  Develop self-professionalism at work and in various business situations.
4.  Display good business manners in performing their job functions.
5.  Create a pleasant and productive business environment for both employees
     and the public.

program content

This workshop will focus on creating awareness and developing social and
business skills.  A winning professional image advertises what you have to
offer for self, organisation and profession.


The issues covered will include:
 
1.  Personal mastery
        -  attitude and habits
2.  Office ethics and etiquette
        -  expected workplace behaviours & manners
        -  meetings etiquette
3.  Professional presence & lasting first impressions
        -  body language:(handshakes, gestures, posture, facial expressions)
        -  introductions and salutations
4.  Communication skills
        -  listening, questioning and speaking
        -  voice quality
        -  telephone, email and sms etiquette
5.  Image power
        -  corporate wardrobe
        -  purchasing your clothes
        -  tudung-wear
        - accessories and jewellery
        -  types of skin and skincare
        -  make-up
        -  hair & hair-care
        -  personal hygiene

methodology

The workshop is highly participative and practical, with extensive individual and group simulations.  Lectures will be reinforced with simulation, role-playing, and music.  Facilitator will be assisted by a beauty therapist and a tudang specialist.

who must attend

This workshop is applicable to anyone who needs to make good first impressions

investment fee / early bird by 13/03/2019

Standard: RM 915.00 / RM 865.00 per participant

Group discount: RM 865.00 / RM 815.00 per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts,  & Certificate of Completion)

registration & payment


PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - MS. HAMIDAH HASHIM

Ms. Hamidah has been a corporate training consultant since 1993. She has a unique background in management, finance and banking.  The past eighteen years she has conducted training in management development, communication and entrepreneurial development.

Ms. Hamidah pursued I.C.S.A. in ITM (1980-1984) where she was offered a scholarship by the former BBMB.  She then worked for more than eight years in operations and training with the Bank.  It was during this time that she obtained a Certificate in Training & Development (ITD, U.K.) and attended the Diploma course in Training Management.  She also attended the consultancy programme “Loyalty Management” in Oslo, Norway.  Hamidah is also a PSMB-recognised trainer.

Her training experience includes conducting numerous public seminars in  Communication, Corporate Image and Customer Service.  Some other organisations which have benefited her in-house training are; HSBC, IBM, Panasonic, Sunway Group, CIMB, Monash University, Air Asia, Kuwait Finance House, Asian Finance Bank, Securities Commission, Telekom, TNB, TNT, Proton Edar, Naza Motors, PETRONAS, Khazanah Nasional,  Istana Budaya and Kementerian Pembangunan Brunei Darussalam.

Ms. Hamidah’s forte is in personal skills which include customer service, communication, corporate image and Train-the-Trainer. Hamidah has also appeared on RTM’s “Selamat Pagi Malaysia” to speak on topics like Personal Change and Communication Skills. In Image Management; Hamidah has had the opportunity to learn from the best in the industry; Robert Pante, a renowned image consultant from the US and an Australian colour consultant.

Her other training experience includes;  being  an active volunteer and was a board member with AFS/ABM International & Intercultural programmes where she conducts workshops on cross-cultural learning for Malaysian families and foreign students.  She has also made a presentation on ‘cross-cultural adaptation skills’ in Dunedin, New Zealand for an international conference attended by participants in the Pacific region.

Her fun and engaging training style has earned her excellent feedback from participants.