Quality Dynamics Consultancy Sdn Bhd presents

Jun 20 - 21, 2019 (9am - 5pm) at Holiday Inn Kuala Lumpur Glenmarie

Managing Difficult Employee at Workplace

(by Mr. Tan Hock Ghee )


At the end of the programme participants are able  to:

   1.  Understanding the right approaches to handling various employees
   2.  Acquire the appropriate skills for managing tough employees
   3.  Identify the tools used for managing difficult employees

program content

1.     Understanding “Workplace” Ethics, the causes of conflict
         (how to recognize and pre-empt them)
2.     “Conduct”, “Rules” and “Regulation” interpretation
3.     The assertive leader – managing situations confidently, its role
         and objective
4.     Recognizing profiles of “Difficult People” and how to manage them
5.     5C steps for handling difficult employees
              (a)   CHECK
              (b)   COMMIT
              (c)   COUNSEL
              (d)   COACH
              (e)   CARE

6.    Building a case to tackle the difficult employee through investigation
        and documentation
7.    Managing inefficiency and poor performance
8.    Handling hostile and aggressive situations
9.    Handling the disciplinary meeting
10.  Follow through – keeping the disruptive employee on track 


Lectures, Discussions, Role-play, Presentations, etc.

who must attend

Managers, supervisors and human resource personnel who are responsible to monitor employee performance levels for productivity and results.

investment fee / early bird by 06/06/2019

Standard: RM 1,595.00 nett / RM1,495.00 nett per participant

Group discount: RM1,495.00 nett / RM1,395.00 Nett per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts,  & Certificate of Completion)

registration & payment


Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)


Mr. Tan Hock Ghee’s last position before going fulltime consulting and Training was Human Resource Director at Berjaya Times Square Hotel & Convention Centre (2009-2010).  He joined Titan Chemicals Bhd in January 2006, as the Vice President of Human Resources & Administration.  He has over 30 years of experience with the government and private sector and specializes in Human Resources Development and Talent Management. Prior to joining Titan Chemicals in 2006, Mr. Tan was the General Manager - Human Resources & Administration (Hexagon Holdings Bhd), Executive Director – Organizational Development (PT. AraraAbadi, Indonesia), General Manager - Human Resource & Administration (Dataprep Holdings Bhd), Senior Manager – Human Resource Development (Samsung Electronics Group Malaysia). He was also the Training Coordinator for Sarawak Timber Industry Development Corporation (STIDC) in Plywood Manufacturing in the following years of 1992-1994. Worked at the Ministry of Education Malaysia in the Technical & Vocational Education Division as Assistant Director (Electrical/Electronic Engineering) since 1985-1991 and as its Chief Instructor from 1974-1982.

Mr. Tan graduated with a Diploma in Electrical Engineering (Communication) from University of Technology Malaysia (1974), Mechanics in Radio & TV Servicing at The Central Training Institute (CTI - Bombay, India), Bachelor of Science Technical Education (1983) and Master of Science Industrial Education (1984) from the University Wisconsin-Stout, Wisconsin, USA. Trained (1990) as “Occupational Analyst” at the renowned “The Holland College” in Prince Edward Island, Canada sponsored by the Canadian International Development Agency (CIDA).

He is proficient in both English and Bahasa Malaysia.