Quality Dynamics Consultancy Sdn Bhd presents

Managing Difficult Employee at Workplace

(by Mr. Tan Hock Ghee )

objectives

At the end of the programme participants are able  to:

   1.  Understanding the right approaches to handling various employees
   2.  Acquire the appropriate skills for managing tough employees
   3.  Identify the tools used for managing difficult employees

program content

1.     Understanding “Workplace” Ethics, the causes of conflict
         (how to recognize and pre-empt them)
2.     “Conduct”, “Rules” and “Regulation” interpretation
3.     The assertive leader – managing situations confidently, its role
         and objective
4.     Recognizing profiles of “Difficult People” and how to manage them
5.     5C steps for handling difficult employees
              (a)   CHECK
              (b)   COMMIT
              (c)   COUNSEL
              (d)   COACH
              (e)   CARE

6.    Building a case to tackle the difficult employee through investigation
        and documentation
7.    Managing inefficiency and poor performance
8.    Handling hostile and aggressive situations
9.    Handling the disciplinary meeting
10.  Follow through – keeping the disruptive employee on track 

methodology

Lectures, Discussions, Role-play, Presentations, etc.

who must attend

Managers, supervisors and human resource personnel who are responsible to monitor employee performance levels for productivity and results.

investment fee / early bird by 06/06/2019

Standard: RM 1,595.00 nett / RM1,495.00 nett per participant

Group discount: RM1,495.00 nett / RM1,395.00 Nett per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts,  & Certificate of Completion)

registration & payment

PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

QUALITY DYNAMICS CONSULTANCY SDN BHD
No. 343, Block A, Kelana Centre Point, No.3 Jalan SS7/19,
Kelana Jaya, 47301 Petaling Jaya,
Selangor, Malaysia.

Tel : 03-78054587 / 03-78044196
Fax: 03-78054514
E-mail: training@qdc.com.my
( Wani/ Thang )

PSMB Reg: 620717-P

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - MR. TAN HOCK GHEE