Quality Dynamics Consultancy Sdn Bhd presents

Jul 16 - 17, 2019 (9am - 5pm) at Holiday Inn Kuala Lumpur Glenmarie

Integrated QC Tools (Traditional & New QC Tools)

(by Mr. Tan Por Sing )


At the end of this training  programme, participants will be able to, among others:
1.    Apply, interpret and construct QC Tools (Traditional and New QC Tools) for
       problem solving and quality improvement at work place.
2.    Collect, present and analyze data using check sheet and graphs and charts.
3.    Identify and analyze root cause for problem solving using Cause-effect Diagram
       and Relation Diagram.
4.    Enhance creativity in problem solving by using Affinity Diagram.
5.    Systematically identify solution to a problem using Tree Diagram.
6.    Identify and select problem using Pareto Diagram.
7.    Making effective decision using the Matrix Diagram.
8.    Apply the management planning technique using PDCA Cycle for
       problem solving and quality improvement.
9.    Learn from a Successful Quality Improvement Project.

program content

Module 1:  Tools & Techniques for Problem Solving and Quality Improvement
1.  Quality Improvement and PDCA Cycle
         -  Concept
         -  Objectives
         -  The Plan-Do-Check-Act Approach in Planning

2.  Overview of the 7 QC Tools (Traditional & New QC Tools)
        2.1  The 7 QC Tools
                1.  Check sheet
                2.  Pareto Diagram
                3.  Cause-effect Diagram
                4.  Graph and Charts
                5.  Histogram
                6.  Scatter Diagram
                7.  Stratification

        2.2  The 7 New QC Tools
                1.  Affinity Diagram
                2.  Relation Diagram
                3.  Tree Diagram
                4.  Matrix Diagram
                5.  Matrix Data Analysis
                6.  Program Decision Progress Chart
                7.  Arrow Diagram
        2.3  The Integration of Numerical and Language Data

3.  The Importance of Data
        -  Data Collection           
        -  Data Analysis
        -  Data Presentation
     Exercise/Group Work

Module 2:  Concept, Application and Construction of Traditional QC Tools
1.  Simplifying Data Collection (Check sheet)
         -   What is the best method to take down data simply?
         -   How to prevent error in inspection.
         -   How to construct simple Check sheets for convenient usage
              in the work place

2.  Identifying and Selecting the Problem - The Vital Few
     (The Pareto Diagram)                                                               
         -   How to construct Pareto Diagrams
         -   How to classify the defects and display using a Pareto Diagram
         -   How to identify the problems in their order of severity
     Exercise/Group Work

3.  Systematic Cause Analysis (Cause & Effect Diagram)
          -   How to construct Fishbone Diagram
          -   How to generate all the probable causes for every defect
          -   How to apply the Brainstorming Technique during problem
               solving meetings
          -   How to scrutinized, filter and identify most probable root causes
     Exercise/Group Work

4.  Data Analysis (Graphs, Pie Charts, Radar Chart & Gantt Chart)
          -   How to interpret and use different type of Graphs effectively
          -   How to construct a Radar Chart
          -   How to plot and interpret Gantt Chart
     Exercise/Group Work

Module 3:  Concept, Application and Construction of New QC Tools
1.  Creative Problem Solving (Affinity Diagram)
          -   Brainstorming using Cards
          -   Using Right Brain for generate Creative Ideas
          -   The Key Word is “What?”
          -   Not limited to physical presence as required by using
              conventional brainstorming techniques
          -   Examples of Applications of Affinity Diagram in Work Place
          -   Group Exercise on Affinity Diagram Construction

2.  Comprehensive Root Cause Identification & Analysis(Relation Diagram)
          -   Linking Cause and Effect using arrows
          -   Using Cards for gathering Root Cause
          -   Using Cards for Developing Relation Diagram for Root Cause
              Identification and Analysis
          -   The Key Word is “Why?”
          -   Approach can be Structured or Unstructured
          -   Very Comprehensive Cause Identifying Process
          -   Generate great Team Work
          -   Examples of Applications of Relation Diagram in Work Place
          -   Group Exercise on Relation Diagram Construction
3.  Systematic Solution Identification (Tree Diagram)
          -   Systematically linking Target to Means for Achieving the
              Target Set
          -   Brainstorming using Cards
          -   The Key Words is “How”
          -   Activity Planning Chart  complement the Tree Diagram
          -   Examples of Applications of Tree Diagram in Work Place
          -   Group Exercise on Tree Diagram Construction

4.  Decision Making  (Matrix Diagram)                                          
          -   Identifying Relationship between Cause and Effects, between
              multiple variables.
          -   Making the Right Decision base on Facts
          -   The Key Words is “Which”
          -   Using of Symbols for better visual control and presentation
              of Multiple Variables
          -   Examples of Applications of Matrix Diagram in Work Place
          -  Group Exercise on Matrix  Diagram Construction

Module 4:  Multimedia Presentation
 A Successful Quality Improvement Project using QC Tools
(Traditional & New QC Tools) and PDCA Cycle



Power Point Presentation, Group Discussion, Case Study, Exercises.

who must attend

Managers, Executives and all Personnel who are involved in day-to-day
Problem Solving and Quality Improvement Activities.

investment fee / early bird by 02/07/2019

Standard: RM 1,595.00 / RM1,495.00 per participant

Group discount: RM1,495.00 / RM1,395.00 per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts,  & Certificate of Completion)

registration & payment


Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)


Chief Consultant and Trainer of Quality Dynamics Consultancy Sdn Bhd, Mr. Tan has more than 20 years experience as a trainer and consultant in the area of Quality and Productivity Improvement.  Mr. Tan also has many years of hands-on experience managing production, maintenance and service operation.

Mr. Tan has extensive experience in the Training and Implementation of Operational and Improvement Techniques such as TQM, QCC/ICC, QC Tools, SPC, ISO 9000, 5S, Work Study, Kaizen Techniques, Filing & Record Management, Store & Inventory Management and many others. 

Mr. Tan client’s list in training and consultancy works include multi-nationals and local companies like Saudi Iron & Steel Company in Saudi Arabia, Western Digital, Freescale, Samsung, PNB, Perodua, Panasonic, Acidchem International, Sime Darby, Petron Malaysia Refining & Marketing, Dyson Manufacturing, Prince Court Medical Centre, Rahim & Co., TNB, Petronas Gas, Bumi Armada,  MMHE, Indah Water, Litrak, Institute Technology Perak, NAM Institute for the Empowerment of Women (NIEW).

Mr. Tan obtained his BSc. in Mechanical Engineering from the Strathclyde University, Scotland and MSc. (with Distinction) in Manufacturing Systems Engineering from the Warwick University, England.  Mr Tan also received extensive professional trainings and also presented many papers in Japan, Australia, The Netherlands, India, Taiwan, The Philippines, Thailand, Singapore and also locally. He is a life member of Association for Overseas Technical Scholarship (Japan).

A qualified ISO 9000 Quality Management Systems and EMS auditor and consultant, Mr Tan had attended and passed the IRCA registered auditing quality system course (lead auditor training course) and he also attended and passed EARA approved advanced EMS auditing course for quality personnel.

Mr. Tan has been judging quality improvement projects like QCC/ICC/QIT for various multinational and national organization and companies like PNB National Innovations and Quality Convention, Rapid KL ICC Convention, and was also a Chief Judge in MPC National and Regional QCC Conventions.  He also judged MAMPU National QCC Convention,

Mr. Tan represented Malaysia as a National Quality Management Award Expert in the National Quality Management Awards Round-Table Conference at Japan Productivity Center (JPC), Tokyo, which was sponsored by the Asian Productivity Organization (APO). Mr. Tan was a Lead Auditor of the Technical Audit Team in the yearly Prime Minister Quality Award and Quality Management Excellence Award for over 10 years. 

Mr. Tan also holds an internationally recognized blue-card as a practitioner in Methods-Time Measurement technique from the United Kingdom M-TM Association. 

Mr. Tan is proficient in both English and Bahasa Malaysia.