Quality Dynamics Consultancy Sdn Bhd presents

Jul 23 - 24, 2019 (9am - 5pm) at Holiday Inn Kuala Lumpur Glenmarie

7 New QC Tools aka Management Planning Tools (Concept & Application)

(by Mr. Tan Por Sing )


1.    Effective Management Planning using Appropriate Tools
2.    Creative in Problem Solving using Affinity Diagram
3.    Comprehensive Root Cause Identification using Relation Diagram
4.    Generate Effective Business Solutions through Tree Diagram
5.    Process Mind Mapping to Predict Possible outcome in Process Management
       by using PDPC
6.    Established Relationship and making Right Decision through Matrix Diagram
7.    Identify Critical Path for better Project Duration Monitoring and Resource
       Allocation in Project Management using Arrow Diagram

program content

Module  1:  Management Planning
1.  The PDCA Cycle Approach in Management Planning
       •  Plan
       •  Do
       •  Check
       •  Act
2.  Management Planning Tools - The 7 New QC Tools
       •    The integration of Numerical and Language Data
       •    Limitation of 7 QC Tools (Traditional)
       •    Numeric Data and Language Data
       •    Generate Team Work and Team Integration

Module  2:  Creative Problem Solving (Affinity Diagram)
       •  Brainstorming using Cards
       •  Using Right Brain for generate Creative Ideas
       •  The Key Word is “What ?”
       •  Not limited to physical presence as required by using conventional
          brainstorming techniques
       •  Examples of Applications of Affinity Diagram in Work Place Environment
       •  Group Exercise on Affinity Diagram Construction

  Module  3:  Comprehensive Root Cause Identification and Analysis
                     (Relation Diagram)
       •  Linking Cause and Effect using arrows
       •  Using Cards for gathering Root Cause
       •  Using Cards for Developing Relation Diagram for Root Cause
          Identification and Analysis
       •  The Key Word is “Why?”
       •  Approach can be Structured or Unstructured
       •  Very Comprehensive Cause Identifying Process
       •  Generate great Team Work
       •  Examples of Applications of Relation Diagram in Work Place Environment
       •  Group Exercise on Relation Diagram Construction

Module  4:  Systematic Solution Identification (Tree Diagram)
       •  Systematically linking Target to Means for Achieving the Target Set
       •  Brainstorming using Cards
       •  The Key Words is “How”
       •  Activity Planning Chart complement the Tree Diagram
       •  Examples of Applications of Tree Diagram in Work Place Environment
       •  Group Exercise on Tree Diagram Construction

Module  5:  Decision Making  (Matrix Diagram & Matrix Data Analysis)   
       •  Identifying Relationship between Cause and Effects, between
           multiple variables
       •  Making the Right Decision base on Facts
       •  The Key Words is “Which”
       •  Using of Symbols for better visual control and presentation
          of Multiple Variables
       •  Analysis of Multiple Variables
       •  Examples of Applications of Matrix Diagram in Work Place Environment
       •  Group Exercise on Matrix  Diagram Construction

Module  6: Process Forecasting and Monitoring
                  (Process Decision Program Chart (PDPC))
       •  Activity/Process Forecasting to Minimize Error and ensuring achieving
          desirable results
       •  Document the Forecast Activity/and foreseen the potential obstacles
          and various possibilities and taking preventive action
       •  Useful for Predicting Possible Mistakes or loopholes
       •  It is a Preventive Tools in Activity/ Process Management
       •  The Key Words is “If, Than…”
       •  Examples of Applications of PDPC in Work Place Environment
       •  Group Exercise on PDPC Construction

Module  7:  Project Duration Monitoring and  Better Resource Allocation
                   (Arrow Diagram)
       •  What is  Critical Path in Project Planning
       •  Identification and Calculation of Critical Path
       •  Arrow Diagram versus Gantt Chart
       •  The Key Words is “When”
       •  Examples of Applications of Arrow Diagram in Work Place Environment
       •  Group Exercise on Arrow Diagram Construction
        7.1    Multimedia Presentation of Quality Improvement Project using
                  7 New QC Tools



Power Point Presentation, Group Discussions, Case Study and Exercises.

who must attend

Managers and Executives, Quality Improvement Project Facilitators, Leaders, Team Members and All Personnel who are involved in day-to-day Problem Solving and Quality Improvement Activities.

investment fee / early bird by 09/07/2019

Standard: RM 1,595.00 / RM1,495.00 per participant

Group discount: RM1,495.00 / RM1,395.00 per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts,  & Certificate of Completion)

registration & payment


Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)


Chief Consultant and Trainer of Quality Dynamics Consultancy Sdn Bhd, Mr. Tan has more than 20 years experience as a trainer and consultant in the area of Quality and Productivity Improvement.  Mr. Tan also has many years of hands-on experience managing production, maintenance and service operation.

Mr. Tan has extensive experience in the Training and Implementation of Operational and Improvement Techniques such as TQM, QCC/ICC, QC Tools, SPC, ISO 9000, 5S, Work Study, Kaizen Techniques, Filing & Record Management, Store & Inventory Management and many others. 

Mr. Tan client’s list in training and consultancy works include multi-nationals and local companies like Saudi Iron & Steel Company in Saudi Arabia, Western Digital, Freescale, Samsung, PNB, Perodua, Panasonic, Acidchem International, Sime Darby, Petron Malaysia Refining & Marketing, Dyson Manufacturing, Prince Court Medical Centre, Rahim & Co., TNB, Petronas Gas, Bumi Armada,  MMHE, Indah Water, Litrak, Institute Technology Perak, NAM Institute for the Empowerment of Women (NIEW).

Mr. Tan obtained his BSc. in Mechanical Engineering from the Strathclyde University, Scotland and MSc. (with Distinction) in Manufacturing Systems Engineering from the Warwick University, England.  Mr Tan also received extensive professional trainings and also presented many papers in Japan, Australia, The Netherlands, India, Taiwan, The Philippines, Thailand, Singapore and also locally. He is a life member of Association for Overseas Technical Scholarship (Japan).

A qualified ISO 9000 Quality Management Systems and EMS auditor and consultant, Mr Tan had attended and passed the IRCA registered auditing quality system course (lead auditor training course) and he also attended and passed EARA approved advanced EMS auditing course for quality personnel.

Mr. Tan has been judging quality improvement projects like QCC/ICC/QIT for various multinational and national organization and companies like PNB National Innovations and Quality Convention, Rapid KL ICC Convention, and was also a Chief Judge in MPC National and Regional QCC Conventions.  He also judged MAMPU National QCC Convention,

Mr. Tan represented Malaysia as a National Quality Management Award Expert in the National Quality Management Awards Round-Table Conference at Japan Productivity Center (JPC), Tokyo, which was sponsored by the Asian Productivity Organization (APO). Mr. Tan was a Lead Auditor of the Technical Audit Team in the yearly Prime Minister Quality Award and Quality Management Excellence Award for over 10 years. 

Mr. Tan also holds an internationally recognized blue-card as a practitioner in Methods-Time Measurement technique from the United Kingdom M-TM Association. 

Mr. Tan is proficient in both English and Bahasa Malaysia.