Quality Dynamics Consultancy Sdn Bhd presents

Apr 21 - 22, 2020 (9am - 5pm) at Holiday Inn Kuala Lumpur Glenmarie

Effective Root Cause Analysis & Problem Solving

(by Mr. Nazari Haron )


Participants will be able to:
1.  Understand the concept, definition and process of the Root Cause Analysis
     and Problem Solving Methodology.
2.  Uncover the Real Root Cause(s) of problems faced in their daily
     operations and enable fact-based decision-making.
3.  Understand and uncover the Real Root Cause(s) of problems
4.  Apply the appropriate problem-solving tools throughout the
     problem-solving process for effective permanent solution.

program content


1.  Introduction
        •  Problem-Solving Models
        •  Effective Root Cause Analysis Methodology

2.  Establishing Problem Solving Team

3.  Understand and Defining the Problem Clearly
        •  What do you see happening?
        •  What are the specific symptoms?
        •  Tools used: Flow Charts, 4W1H, Is-Is Not

4.  Effective Data Collection
        •  How long has the problem existed?
        •  What is the impact of the problem?
        •  Tools for Data collections: Gemba, Check Sheets
        •  Data Visualisation Tools: Graphs, Pareto

5.  Identifying Possible Caused Factors
        •  Direct cause, contributing cause and root cause
        •  What sequence of events leads to the problem?
        •  What conditions allow the problem to occur?
        •  What other problems surround the occurrence of the
           central problem?


6.  Identifying Possible Caused Factors (Continued)
        •  Analytical tools to identify possible Causes and Escape Point
          -  Analytical tools: Cause-and-effect Analysis, Tree Diagram,
               Fault Tree Analysis, 3x5-Whys Analysis
          -  Process Mapping to find “Escape Point”
        •  Root Cause Verification & Validation
          -  Verification of Root Causes
          -  Tools: Statistical Methods, Control Chart,
               Quality Control Plan

7.  Generating, Selection of Ideas for Permanent Corrective Actions
        •  Tools:  SCAMPER – Inventive Solution; Mistake Proofing
        •  Risk Analysis and Verification of “Permanent
           Corrective Action”.

8.  Implementing, Monitoring and Validating Solutions
        •  Monitoring Effectiveness of Solutions

9.  Preventing Recurrence
        •  Standard Operating Procedures
        •  Auditing

10.  Assessment of Results and Reporting


The course is highly interactive, participants will be guided through the various
steps of the course and will be involved in extensive exercising and a few numbers
of examples and case studies.

Lecture, sample formats and examples, individual exercises, group discussion
and presentation.

who must attend

•  Manufacturing, Process, Production, Quality, Maintenance
•  Front Line Managers
•  Engineers, Executives, Facilitators
•  Supervisors, Line/Team leaders, Operators
•  Anyone who are responsible for problem-solving or initiating
    improvement initiatives will benefit from this program.

investment fee / early bird by 07/04/2020

Standard: RM 1,595.00 Nett / RM 1,495.00 Nett per participant

Group discount: RM 1,495.00 Nett / RM 1,395.00 Nett per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts,  & Certificate of Completion)

registration & payment


Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)


Mr. Nazari graduated from Warwick University, U.K. with a Master degree in Manufacturing Systems Engineering, and he also had attended formal training in Toyota Production System, in Toyota Aichi plant, AGC Co., Nagoya, Japan. His specialty is in Lean Manufacturing with over 18 years of hands-on experience both in technical and management in multi-national automotive-based companies with TS16949 working environment.

He is a certified trainer by PSMB (Cert No. TTT-0025) and Competency Training Institute of Australia (CTI) (Cert No. 1853) and a course leader for Lean Production and Productivity & Quality Skill Training Series. He also provides consulting services on Lean/ TPS, 5S, TPM, Kaizen, SMED, Cellular System, Mixed Production, Factory Layout Planning and Small Group Activities.

He had experience in installation and implementation of ISO/ TS16949 , including conducting internal training for several major TS certified companies including Panasonic Electronic Devices (M) Sdn Bhd, Sapura Automotive Group of companies and several others.