Quality Dynamics Consultancy Sdn Bhd presents

Sep 10 - 11, 2020 (9am - 5pm) at Holiday Inn Kuala Lumpur Glenmarie

Kaizen Practices (for Improving Process Efficiency)

(by Mr. Tan Por Sing )


Upon completion the participant will be able to, among others:

1.  How to apply Kaizen for Improving Process Efficiency
2.  Understand the Objectives of the  Process and How it is link to
     Customer Satisfaction
3.  Understand the Various Wastes in the operation and their sources
4.  Understand and Apply the various Kaizen Techniques

program content

1. Understanding Process
      - Type of Process/Operation Wastes
      - Process Input:  The 4M+1E
      - Process Output
      - Process Objectives
      - The QCDSM
      - Customer Satisfaction

  2.  The Seven Waste
       1. Access Production
       2. Reject
       3. Waiting time
       4. Inventory/WIP
       5. Transportation
       6. Process
       7. Motion

3.  Understanding Kaizen
      - Definition
      - Concept & Philosophy
      - Responsibility for Kaizen- Top Management, Middle Management,
        Supervisor and Workers
      - Impact of Kaizen
      - Genba Kaizen, Focus Kaizen & Spot Kaizen
    Group Work

4.  Understanding Muri, Mura and Muda
      - Muri (Unreasonable)
      - Mura (Unstable)
      - Muda (Wasteful)

5.  Popular Kaizen Techniques
      - 5S Practices
      - QCC/ICC
      - Work Study
      - Poka Yoke
      - Just-in-Time
      - TQM
    Group Work

5.  Popular Problems Solving Tools: The 7 QC Tools
      - Cause-effect Diagram
      - Pareto Diagram
      - Graph & Charts
      - Histogram
      - Scatter Diagram
      - Stratification
      - Check sheet

6.  Process Waste Reduction through Kaizen Process Mapping

         Step 1. Create the Kaizen Process Map through Check sheet
         Step 2. Fill up the general information
         Step 3. List down the processes/activities
         Step 4. Identify each process step through symbol: Transport,
                     Delay, Operation, Inspection and storage
         Step 5. Determine the time and cost
         Step 6. Find ways to eliminate the cost from non-productive
      Group Work

7.  The 4 Principles of Process Improvement:
     The ECRS Principles
      E - Elimanation
      C - Combine
      R - Rearrange
      S - Simplify   

8.  Planning for Kaizen Implementation
      - Cause-effect Diagram
      - Pareto Diagram
      - Graph & Charts
      - Histogram
      - Scatter Diagram
      - Stratification

9.  Planning for Kaizen Implementation
     - Management Commitment
     - Start a Pilot Project
     - Establish Implementation Committee
     - Company-wide Kaizen Awareness
     - Stages of Implementation
     - Assessment and Reward


Power Point Presentation, Group Discussions, Case Study, Exercises, Question and Answer Sessions.

who must attend

Managers, Executives and Supervisors who are involved in the continuous improvement of their processes and operations.

investment fee / early bird by 27/08/2020

Standard: RM 1,595.00 nett / RM1,495.00 nett per participant

Group discount: RM1,495.00 nett / RM 1,395.00 nett per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts,  & Certificate of Completion)

registration & payment


Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)


Chief Consultant and Trainer of Quality Dynamics Consultancy Sdn Bhd, Mr. Tan has more than 20 years experience as a trainer and consultant in the area of Quality and Productivity Improvement.  Mr. Tan also has many years of hands-on experience managing production, maintenance and service operation.

Mr. Tan has extensive experience in the Training and Implementation of Operational and Improvement Techniques such as TQM, QCC/ICC, QC Tools, SPC, ISO 9000, 5S, Work Study, Kaizen Techniques, Filing & Record Management, Store & Inventory Management and many others. 

Mr. Tan client’s list in training and consultancy works include multi-nationals and local companies like Saudi Iron & Steel Company in Saudi Arabia, Western Digital, Freescale, Samsung, PNB, Perodua, Panasonic, Acidchem International, Sime Darby, Petron Malaysia Refining & Marketing, Dyson Manufacturing, Prince Court Medical Centre, Rahim & Co., TNB, Petronas Gas, Bumi Armada,  MMHE, Indah Water, Litrak, Institute Technology Perak, NAM Institute for the Empowerment of Women (NIEW).

Mr. Tan obtained his BSc. in Mechanical Engineering from the Strathclyde University, Scotland and MSc. (with Distinction) in Manufacturing Systems Engineering from the Warwick University, England.  Mr Tan also received extensive professional trainings and also presented many papers in Japan, Australia, The Netherlands, India, Taiwan, The Philippines, Thailand, Singapore and also locally. He is a life member of Association for Overseas Technical Scholarship (Japan).

A qualified ISO 9000 Quality Management Systems and EMS auditor and consultant, Mr Tan had attended and passed the IRCA registered auditing quality system course (lead auditor training course) and he also attended and passed EARA approved advanced EMS auditing course for quality personnel.

Mr. Tan has been judging quality improvement projects like QCC/ICC/QIT for various multinational and national organization and companies like PNB National Innovations and Quality Convention, Rapid KL ICC Convention, and was also a Chief Judge in MPC National and Regional QCC Conventions.  He also judged MAMPU National QCC Convention,

Mr. Tan represented Malaysia as a National Quality Management Award Expert in the National Quality Management Awards Round-Table Conference at Japan Productivity Center (JPC), Tokyo, which was sponsored by the Asian Productivity Organization (APO). Mr. Tan was a Lead Auditor of the Technical Audit Team in the yearly Prime Minister Quality Award and Quality Management Excellence Award for over 10 years. 

Mr. Tan also holds an internationally recognized blue-card as a practitioner in Methods-Time Measurement technique from the United Kingdom M-TM Association. 

Mr. Tan is proficient in both English and Bahasa Malaysia.