Quality Dynamics Consultancy Sdn Bhd presents

Sep 17 - 18, 2020 (9am - 5pm) at Holiday Inn Kuala Lumpur Glenmarie

Managing Difficult Employees & Absenteeism

(by Mr. Tan Hock Ghee )


1.   Understand the right approaches to handling various employees
2.   Acquire the appropriate skills for managing tough employees
3.   Identify the relevant tools used for managing difficult employees
4.   Interpret the salient points:
              (a) Employment Act 1955,
              (b) Human Resources Development Act and
              (c) Industrial Relations Act and all its Regulations
5.   Employment contract, Notice Period, Hours of Work & Shift Work
6.   Grievance handling, disciplinary procedure and termination of employment
7.   Know how to identify non-compliance of workplace practices and
       avoid legal pitfalls and costs by having an up-to-date awareness
       of employment laws and regulations.

program content

1.     Understanding “Workplace” Ethics, Causes of conflicts
               (how to recognize & pre-empt them)
2.     “Conduct”, “Rules” and “Regulations” interpretation
3.     The assertive leader – managing situations confidently,
               it’s role and objective
4.     Recognizing profiles of “Difficult People” and how to manage them
5.     5C steps for handling difficult people
6.     Building a case to tackle the difficult employee through
               investigation and documentation
7.     Managing inefficiency and poor performance
8.     Discipline/handling Hostile and Aggressive situations
9.     Handling the Disciplinary (Domestic Inquiry) meeting
10.    Follow through – keeping the disruptive employee on track
11.    Employment Act 1955, Employment Regulations, Industrial Relations Act
12.    Sexual Harassment
13.   Company’s Policies:
                   (a)  Hours of work, Rest days, Holidays, Leave Policy
                   (b)  Tardiness/Managing Absenteeism/Excessive Medical Leaves
                   (c)  Grievance Procedures/Misconduct
                   (d)  Performance management/Managing Diversity
                   (e)  Termination of Contract/Retirement/Dismissals/
                          Redundancy & Retrenchment
                   (f)  Corporate Restructuring/Reorganization


The Facilitator use a variety of training methods for this workshop including lectures, discussions, individual work & reflections and presentations, case studies and simulations for role play.  Customisation (as appropriate for in-house training) will be based on information provided by the client prior to the workshop.  An interactive workshop about 40/60 split between theory and practical application of skills discussed.  Class size should be kept under 15, whenever possible, so that participants has opportunity to gain techniques for their respective situation(s).

who must attend

Department Heads, Managers, Supervisors and HR Personnel who are responsible in driving employee performance levels for productivity and results.

investment fee / early bird by 03/09/2020

Standard: RM 1,595.00 Nett / RM 1,495.00 Nett per participant

Group discount: RM 1,495.00 Nett / RM 1,395.00 Nett per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts,  & Certificate of Completion)

registration & payment


Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)


Mr. Tan Hock Ghees last position before going fulltime consulting and Training was Human Resource Director at Berjaya Times Square Hotel & Convention Centre (2009-2010).  He joined Titan Chemicals Bhd in January 2006, as the Vice President of Human Resources & Administration.  He has over 30 years of experience with the government and private sector and specializes in Human Resources Development and Talent Management. Prior to joining Titan Chemicals in 2006, Mr. Tan was the General Manager - Human Resources & Administration (Hexagon Holdings Bhd), Executive Director Organizational Development (PT. AraraAbadi, Indonesia), General Manager - Human Resource & Administration (Dataprep Holdings Bhd), Senior Manager Human Resource Development (Samsung Electronics Group Malaysia). He was also the Training Coordinator for Sarawak Timber Industry Development Corporation (STIDC) in Plywood Manufacturing in the following years of 1992-1994. Worked at the Ministry of Education Malaysia in the Technical & Vocational Education Division as Assistant Director (Electrical/Electronic Engineering) since 1985-1991 and as its Chief Instructor from 1974-1982.

Mr. Tan graduated with a Diploma in Electrical Engineering (Communication) from University of Technology Malaysia (1974), Mechanics in Radio & TV Servicing at The Central Training Institute (CTI - Bombay, India), Bachelor of Science Technical Education (1983) and Master of Science Industrial Education (1984) from the University Wisconsin-Stout, Wisconsin, USA. Trained (1990) as Occupational Analyst at the renowned The Holland College in Prince Edward Island, Canada sponsored by the Canadian International Development Agency (CIDA).

He is proficient in both English and Bahasa Malaysia.