Quality Dynamics Consultancy Sdn Bhd presents

Sep 29 - 30, 2020 (9am - 5pm) at Holiday Inn Kuala Lumpur Glenmarie

Total Quality Management (TQM)

(for Achieving Organisational Excellence)

(by Mr. Tan Por Sing )


At the end of the course, participants will be able to:
1.  Understand Quality and TQM
2.  Understand Customers Needs, Internal and External Customers.
3.  Prepare your Company for TQM Initiatives.
4.  Understand the Concept of Quality Improvement Process.
5.  Initiate Change to Improve Company's Performance.
6.  Select and apply the appropriate TQM Tools and Techniques for Improvement.

program content

1.  Overview of Quality, ISO 9001 and TQM
       •  Quality Concept and Definition 
  ISO 9001 versus TQM
       •  What is TQM?

2.  TQM Fundamentals
Understanding Customer Need.  Internal and External Customers.
TQM Systems
Conceptual Framework
Elements of TQM
      Group Work

3.  The Concept of Quality Improvement in TQM
The Juran Trilogy
Itoh Model
Professor Shibba Model

4.  TQM Application Model:
     International Quality Management Excellence Award Criteria
Malcolm Baldridge, EFQM, PMQA and QMEA
The PMQA High Level Framework

5.  TQM Application Criteria for Assessment
      Group Work

6.  TQM Implementation Process
The 5 steps approach

7.  The Doughnut Syndrome
       •  Avoiding the Doughnut Syndrome

8.  Commonly used TQM Tools and Techniques
QCC/QIT, 5S, SPC, 6 Sigma, Poka Yoke, Kaizen Suggestion Scheme,
The 7 QC Tools (Traditional & New) and Plan-Do-Check-Action Cycle
       Group Work


Power Point Presentation, Group Discussion, Case-Studies and Exercises

who must attend

-  All Quality and Production Managers & Executives
-  Senior Managers, Managers & Executive
-  Companies that will be implementing TQM

investment fee / early bird by 15/09/2020

Standard: RM 1,595.00 nett / RM1,495.00 nett per participant

Group discount: RM1,495.00 nett / RM1,395.00 Nett per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts,  & Certificate of Completion)

registration & payment


Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)


Chief Consultant and Trainer of Quality Dynamics Consultancy Sdn Bhd, Mr. Tan has more than 20 years experience as a trainer and consultant in the area of Quality and Productivity Improvement.  Mr. Tan also has many years of hands-on experience managing production, maintenance and service operation.

Mr. Tan has extensive experience in the Training and Implementation of Operational and Improvement Techniques such as TQM, QCC/ICC, QC Tools, SPC, ISO 9000, 5S, Work Study, Kaizen Techniques, Filing & Record Management, Store & Inventory Management and many others. 

Mr. Tan clients list in training and consultancy works include multi-nationals and local companies like Saudi Iron & Steel Company in Saudi Arabia, Western Digital, Freescale, Samsung, PNB, Perodua, Panasonic, Acidchem International, Sime Darby, Petron Malaysia Refining & Marketing, Dyson Manufacturing, Prince Court Medical Centre, Rahim & Co., TNB, Petronas Gas, Bumi Armada,  MMHE, Indah Water, Litrak, Institute Technology Perak, NAM Institute for the Empowerment of Women (NIEW).

Mr. Tan obtained his BSc. in Mechanical Engineering from the Strathclyde University, Scotland and MSc. (with Distinction) in Manufacturing Systems Engineering from the Warwick University, England.  Mr Tan also received extensive professional trainings and also presented many papers in Japan, Australia, The Netherlands, India, Taiwan, The Philippines, Thailand, Singapore and also locally. He is a life member of Association for Overseas Technical Scholarship (Japan).

A qualified ISO 9000 Quality Management Systems and EMS auditor and consultant, Mr Tan had attended and passed the IRCA registered auditing quality system course (lead auditor training course) and he also attended and passed EARA approved advanced EMS auditing course for quality personnel.

Mr. Tan has been judging quality improvement projects like QCC/ICC/QIT for various multinational and national organization and companies like PNB National Innovations and Quality Convention, Rapid KL ICC Convention, and was also a Chief Judge in MPC National and Regional QCC Conventions.  He also judged MAMPU National QCC Convention,

Mr. Tan represented Malaysia as a National Quality Management Award Expert in the National Quality Management Awards Round-Table Conference at Japan Productivity Center (JPC), Tokyo, which was sponsored by the Asian Productivity Organization (APO). Mr. Tan was a Lead Auditor of the Technical Audit Team in the yearly Prime Minister Quality Award and Quality Management Excellence Award for over 10 years. 

Mr. Tan also holds an internationally recognized blue-card as a practitioner in Methods-Time Measurement technique from the United Kingdom M-TM Association. 

Mr. Tan is proficient in both English and Bahasa Malaysia.