Quality Dynamics Consultancy Sdn Bhd presents
Total Quality Management (TQM)
(for Achieving Organisational Excellence)
(by Mr. Tan Por Sing )
objectives
At the end of the course, participants will be able to:1. Understand Quality and TQM
2. Understand Customers Needs, Internal and External Customers.
3. Prepare your Company for TQM Initiatives.
4. Understand the Concept of Quality Improvement Process.
5. Initiate Change to Improve Company's Performance.
6. Select and apply the appropriate TQM Tools and Techniques for Improvement.
program content
1. Overview of Quality, ISO 9001 and TQM• Quality Concept and Definition
• ISO 9001 versus TQM
• What is TQM?
2. TQM Fundamentals
• Objectives
• Understanding Customer Need. Internal and External Customers.
• TQM Systems
• Conceptual Framework
• Elements of TQM
Group Work
3. The Concept of Quality Improvement in TQM
• The Juran Trilogy
• Itoh Model
• Professor Shibba Model
4. TQM Application Model:
International Quality Management Excellence Award Criteria
• Malcolm Baldridge, EFQM, PMQA and QMEA
• The PMQA High Level Framework
5. TQM Application Criteria for Assessment
• Leadership
• Planning
• Information
• Customer
• People
• Processes
• Results
Group Work
6. TQM Implementation Process
• The 5 steps approach
7. The Doughnut Syndrome
• Avoiding the Doughnut Syndrome
8. Commonly used TQM Tools and Techniques
• QCC/QIT, 5S, SPC, 6 Sigma, Poka Yoke, Kaizen Suggestion Scheme,
Benchmarking
• The 7 QC Tools (Traditional & New) and Plan-Do-Check-Action Cycle
Group Work
methodology
Power Point Presentation, Group Discussion, Case-Studies and Exerciseswho must attend
- All Quality and Production Managers & Executives- Senior Managers, Managers & Executive
- Companies that will be implementing TQM
investment fee / early bird by 15/09/2020
Standard: RM 1,595.00 nett / RM1,495.00 nett per participant
Group discount: RM1,495.00 nett / RM1,395.00 Nett per participant for a minimum of 2 participants from the same company
(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts, & Certificate of Completion) |
registration & payment
PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME
Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.
All registration MUST be accompanied with PAYMENT.
Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:
QUALITY DYNAMICS CONSULTANCY SDN BHD
No. 343, Block A, Kelana Centre Point, No.3 Jalan SS7/19,
Kelana Jaya, 47301 Petaling Jaya,
Selangor, Malaysia.
Tel : 03-78054587 / 03-78044196
Fax: 03-78054514
E-mail:
training@qdc.com.my
(
Thang )
PSMB Reg: 620717-P
(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)
COURSE FACILITATOR - MR. TAN POR SING
Mr. Tan is proficient in both English and Bahasa Malaysia.